Solutions for Cisco UCM - iQ's VistaPoint Enterprise suite of software applications preserves your company's Cisco UCM investment by augmenting the overall value of your VoIP deployment. Our desktop applications and server-based solutions have been proven to enhance customer interaction and increase employee productivity. Applications that make use of presence and call control help to future-proof your deployment while easing the transition into new technologies. Compatible with CallManager 5.x - 8.x. Certification with version 8 is underway and will be completed 4th qtr 2010.

iQ's desktop applications for the Cisco Unified Communications Manager include:

PC-Based Attendant Console - designed for switchboard operators, receptionists, executive secretaries, and supervisors providing a real-time view of all activity throughout an organization.

Desktop Companion - standalone desktop application designed for professionals needing a fast, visual, and intuitive user interface that not only provides telephony call control but also supports user phone presence (BLF) information about all other users on their network.

Outlook Companion - application plug-in for the professional who uses Microsoft Outlook as a key tool for conducting day-to-day business.

Corporate Directory with Deskbar - a browser-based LDAP compliant directory service that works in conjunction with Microsoft's Active Directory and delivers presence information along with point and click call control to the desktop, allowing users to make informed choices about how, when, and where to locate and communicate with co-workers. 

TAPI Gateway - TAPI compliant TSP supporting click-to-call and includes a DDE utility to support screen pop for applications such as  TimeMatters. For Cisco deployments, our TAPI server acts a a proxy to support hundreds of TAPI applications using a single Cisco TSP connections.

CRM Interface - Supports integration between VoIP platform and Salesforce.com, Microsoft Dynamics,  and other CRM applications. Download Datasheet