The following depicts a busy Console that has been customized by the user to display colors and fonts to meet their preferences...

The following depicts a call arriving at the user's console with a customer greeting...

The following depicts a busy call list with color coded calls...

The following is a group of BLF Cells that have been minimized within the BLF Group being viewed. Each user can configure how cells are to be displayed for each BLF Group.

The following is a sample information cell placed inside the customer service group...

Console users can be notified of calls placed to "monitored" numbers...