VistaPoint Attendant Console - Console Companion

The following depicts our Console Companion with the Active Directory Panel available for locating employees and transfering callers. This user is logged into the Customer Support Queue and as you can see, has two active calls in their Call List while another waites in the queue for the next available operator (agent)

The following depicts a call arriving at the user's console with a customer greeting...

The following depicts a busy call list with color coded calls...

The following is a group of BLF Cells that have been minimized within the BLF Group being viewed. Each user can configure how cells are to be displayed for each BLF Group.

The following is a sample information cell placed inside the customer service group...

Console users can be notified of calls placed to "monitored" numbers...