VistaPoint Server Hardware Requirements

NOTE:

It is a good practice to install VistaPoint server software on a dedicated machine and under no circumstances should you install it on any machine that already has an instance of SQL installed.

Processor: 2.5 GHz or higher

Memory: 4 GB RAM (recommend 8GB on larger deployments)

Hard Drive: 10 GB free space (20 if storing log files)

1,000 Mbps (Gigabit Ethernet)

Dedicated machine (can be installed on virtual server)

NOTE: No other instance of SQL can be on the target machine. The VistaPoint installer will install SQL Express on the machine during the server installation process. You do not need to purchase a license for this verison of SQL.

Supported Platforms

The VistaPoint Server software can be installed on the following operating systems:

·         Windows XP Pro – recommended for stand-alone console installations. Install the VP server and Console of the operator’s Windows 7 computer.

·         Windows 7 Pro or Ultimate 32-bit – recommended for stand-alone console installations. Install the VP server and Console of the operator’s Windows 7 computer.

·         Windows 2003 Server 32-bit

·         Windows 2008 Server 32 and 64-bit (64-bit version available for CiscoTSP v8.5(1) or higher

·         Virtual Server environments – VMware, Microsoft

Stand-Alone Console Deployments

For single-console deployments you can install the VistaPoint server software and the Console Companion on the operator's Windows XP Pro or Windows 7 computer.

Server Installation Checklist

1.   Recommended hostname: “vistapoint” or  ”vpserver” (something easy to remember and short   Hostname = Must not exceed 13 characters

3.   Server must be assigned a static IP address

4.   Temporary access to the Internet (for license confirmation)

5.   Install a desktop application on the server for Administration

6.   When performing the installation do not use a terminal connection. We suggest this be done directly on the desktop such as VMWare Console or if absolutely necessary as a console connection under RDP mstsc.exe /admin (mstsc.exe /console) – the argument for that connection depends on the OS and or service pack level of your OS. Typically, the part that fails when doing a normal terminal connection is the Database service and or the related ODBC and service dependencies. As a result, our SQL database will be unable to register and the VistaPoint Notes service will fail to start.

7.   You Must be logged on with local administrator rights for installation and configuration

8.   You Must allow inbound TCP 8001/8002 connections to our PCE service (VistaTDS.exe)

9.   If you are using a software firewall create the exemption rule for “VistaTDS.exe” so that client applications can connect to the VistaPoint Server.

**************************************

HP VCX-Specific Requirements

Software is fully compatible with VCX phones only. Our software will provide status changes for monitored Polycom phone. However, we cannot support call contorl of these devices at this time. Therefore, our client application software must be associated with a HP VCX phone.

Important: Non 3Com “SIP” devices (Polycom etc) can only be monitored for state changes (idle, off-hook etc) However, these devices cannot be controlled using the VistaPoint software and should not be used in association with our client applications.

HP VCX installation, user guides, and cheat sheets:  http://www.box.net/shared/2ds6fc9te2

NOTE: 3Com NBX is not supported by VistaPoint

**************************************

Mitel-Specific Requirements

Mitel MiTAI server runtime

VistaPoint 3.3 through 4.0.0.27 requires MiTAI 11.0.x

VistaPoint 4.0.0.28 through 4.0.2.x requires MiTAI 11.1.x (+)

Mitel installation, user guides, and cheat sheets: http://www.box.net/shared/0371j3xtlx

**************************************

Cisco UCM-Specific Requirements

Cisco TSP (this must always match the Cisco UCM version)

Important: The VistaPoint Server software cannot reside on the same server (even if different VMs) as the Cisco UCM

Please download and read these guidlines before proceeding

Deploying VistaPoint with Cisco UCM: http://www.box.net/shared/noyk32b4up

Cisco Configuration Guide for VistaPoint: http://www.box.net/shared/uiyvr41bvj

**************************************

VistaPoint Client Hardware Requirements

Pentium Processor or equivalent

2 GB Memory

100/1000 Mbps (Gigabit Ethernet)

5GB space on hard drive

Mouse, keyboard, monitor

Operating Systems

Windows XP Pro SP2

Windows Vista

Windows 7

Connectivity to the VistaPoint Server using TCP Ports 8001 and 8002

Note: If you are using a software firewall create the exemption rules for the client to allow outbound communication to the VistaPoint Server