Hardware Required
- Mitel PBX, model 3300 ICP @ 5.x or greater
- Server PC to run VistaPoint Enterprise Server Component which supports up to 5 PBX connections per SIM (see system specs)
Mitel 3300 (or 3340) ICP Checklist
- Mitel Networks 33xx ICP
- The MN3300 configured to enable computer-telephony integration
- Extensions, trunks, and other line appearances configured to allow computer-telephony integration
The following Mitel MN3300 system settings need to be configured for proper operation of VistaPoint Enterprise. These parameters need to be configured by a Mitel certified technician.
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Parameter
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Setting
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License and Option Selection:
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Mitai/TAPI Computer Integration
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YES
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Note: The above setting is found at System Configuration > System Capacity> License Option Selection.
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Class of Service Options for Monitored Phones/Trunks:
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HCI/CTI/TAPI Call Control Allowed
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YES
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HCI/CTI/TAPI Monitor Allowed
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YES
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Notes on Mitel Integration - MiTAI Limitations
VistaPoint Enterprise is fully integrated with Mitel’s 33xx ICP platforms using the MiTAI interface. Through this CTI link, we are able to provide third-party call control and telephony presence. However, there are a few limitations / nuances that exist in MiTAI that limit VistaPoint Enterprise capabilities. They are listed here:
- Sending DTMF Digits - The MiTAI interface is unable to support sending DTMF digits from an IP device. This limitation is documented in Mitel’s manual and prevents third-party applications such as VistaPoint from transferring callers to a person’s voice mailbox if that mailbox is a stand-alone application such as NuPoint. If using the on-board voice mail that ships with the 33xx system you will be able to use the “Send to Voicemail” feature.
- CallerID on Analog Trunks - The MiTAI interface will not pass CallerID to third-party applications when the call is received on an analog circuit (loop or ground.) Therefore, you will not see nor be able to make use of certain features when calls are processed on these trunks.
- Calling Party Name – This information is not passed to third-party applications regardless of the trunk types being used.
- Shared keylines can have unpredictable functionality if the keyline is pressed by anyone other than the owner of the call - reference Mitel documentation
- Multi Processor and Hyper threading are not yet supported in MiTAI (11.2). This support is planned in the next release of MiTAI Server.
General Notes Relating to SDK APIs Prior to v13 from Mitel
- MiTAI API software is supported on Windows 2003 Standard Edition only and not in multi-processor environments.
- Windows NT 4.0 is not supported.
- Windows 2000 Advanced Server or Data Center are not supported.
- MiTAI API software is only supported in a single processor environment.
- Hyper threading is not support by MiTAI API
- MiTAI API software is not supported in 64-bit operating systems or in dual core processor environments.
- MiTAI API software does not support Teleworker Applications
- MiTAI API software is not supported with VPN connections. Applications must reside within the enterprise.
- MiTAI API software has not been designed or tested with Windows Vista® operating system.
- MiTAI API software has not been designed or tested with virtual machine software (for example, VMWare, Windows terminal services, or Citrix).
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