VistaPoint Enterprise Installation Checklist for “Cisco Unified Communications Manager”

Important Installation Note

To ensure proper operation of the VistaPoint Enterprise Software, verify that the following items are in place prior to starting the installation.

Support for multiple CiscoTSPs

In the Cisco TAPI solution, the TAPI application and the CiscoTSP get installed on the same machine. The Cisco TAPI application and the CiscoTSP do not directly interface with each other. A layer written by Microsoft sits between the TAPI application and the CiscoTSP. This layer, known as TAPISRV, allows the installation of multiple TSPs on the same machine, and it hides that fact from the Cisco TAPI application. The application communicates with TAPISRV, and TAPISRV takes care of communicating with the correct CiscoTSP.

Ensure that each CiscoTSP is configured with a different username and password that you administer in the Cisco Unified Communications Manager Directory. Configure each user in the Directory so devices that are associated with each user do not overlap. Each CiscoTSP in the multiple CiscoTSP system does not communicate with each other. Each Cisco TSP in the multiple CiscoTSP system creates a separate CTI connection to the CTI Manager.

Note: Multiple CiscoTSPs help in scalability and higher performance.

Cisco Integration Checklist

Software Required

• Cisco Unified Communications Manager 4.0 or later
• Computer-telephony integration enabled for a TSP login account.
• For the TSP login account, devices must be enabled and associated with each of the lines you wish to monitor.
• Cisco TAPI Service Provider (TSP).
• You will need the following VistaPoint software;
• VistaPoint Cisco SIM license for each CCM or CCM Cluster. This SIM must be installed on the same computer running the CCM TSP.
• VistaPoint Server software (downloaded from FTP server)
• VistaPoint Client software (downloaded from FTP server)
• NOTE: If you have different versions of the Cisco TSP in your enterprise, you will need a separate SIM and computer for each.

Hardware Required – Customer Provided

• Cisco MCS (Media Convergence Server) to run Cisco Unified Communications Manager.
• Dedicated Server PC, to run VistaPoint Enterprise Server Components, Cisco TSP and up to three VistaPoint Cisco SIMs. One Cisco SIM can support one Cisco Unified Communications Manager and/or Cluster). Add one additional Cisco SIM for each additional Cisco Unified Communications Manager and/or Cluster.

Notes on Cisco Integration

VistaPoint Enterprise is fully integrated with the Cisco Unified Communications Manager to provide third-party call control and presence. However, there are a few limitations / nuances that exist in the CCM TSP that limit VistaPoint Enterprise capabilities. They are listed here:

• Shared Lines - The Cisco TSP with Cisco 3.3(3) software does not support shared lines. Shared lines are supported with Cisco Unified Communications Manager 4.0 or higher.
• Soft phones - The Cisco TSP does not support the ability to monitor soft phones.
• UPDATE: The IP Communicator softphone (SCCP based) can be fully controlled via TAPI, just like any other SCCP based phone. The Cisco Softphone (TAPI
  based) can be controlled via the Cisco TSP beginning with CCM 4.1(2), by using the 'CTI Port Third Party Monitoring' feature functionality. iQ NetSolutions is in the process of verifying Soft Phone functionality at this time.
• Load Limitations - There are load-related limitations, including restrictions on how many TAPI monitors are supported by your Cisco Unified Communications Manager. Consult with your Cisco documentation for more information.
• Partitions – Cisco Unified Communications Manager 4.0+ TAPI implementation does not support multiple instances of the same DN (with different partitions). See Service Bulletin CSB060223001.

Additional Limitations

• The Cisco TSP does not provide information for the second appearance of a single DN on an IP phone prior to v4.0 of CM. So the second appearance of a DN on a phone (in a second partition) will not show any call activity.
• If you are using Extension Mobility, either disable the “Multiple Logins Allowed” option, or notify users that logging into more than one phone simultaneously will prevent VistaPoint Enterprise from working properly with their phone.

Cisco Devices Supported

The following devices are supported by the Cisco TSP ver 4.2(1)

• 30 SP+ (This device has spurious offhook problems, not recommended.)
• 12 SP+ (This device has spurious offhook problems, not recommended.)
• 12 SP (This device has spurious offhook problems, not recommended.)
• 7902
• 7905
• 7910
• 7911
• 7912
• 7914
• 7920
• 7935
• 7936
• 7940
• 7941
• 7960
• 7961
• 7970
• 7971
• CTI Route Points
• CTI Ports
• VG248 Analog Devices
• ATA186 Analog Devices

Note: on Cisco Unified Communications Manager 6.x

7931 is special phone model which has programmable line keys and hardware based hold, redial & transfer buttons. This is conditionally supported in the latest release of Cisco TSP, which means only monitoring / controlling the 7931 phone is available when the device is configured as non-rollover mode.

CiscoTSP will not support 7931 configured with rollover mode enabled
http://support.iqnsi.com/documents/pbx_cisco/7931_phone_configuration/