VistaPoint Enterprise Installation Checklist for “Mitel SX-2000, 3300, 3340 and SX-200ICP Installations”

Important Note

In multi-system / multi-site installations, a separate MiTAI runtime must be installed on each computer that is running a VistaPoint Mitel SIM. You test each individual Computer/ICP connection prior to installing any VistaPoint software.

Mitel Integration Checklist

Software Required

You will need the following Mitel supplied software:

• MiTAI runtime software 11.1.x or Greater (recommended Mitai_11_2_4_3)
• After MiTAI is installed and prior to installing the VistaPoint software, verify that the Computer and 33xx ICP connection is working properly using the Mitel MTAIX utility provided with the MiTAI software.

You will need the following VistaPoint software;

• One VistaPoint Mitel SIM license for every 33xx ICP and/or SX-2000
• VistaPoint Server software (downloaded from FTP server)
• VistaPoint Client software (downloaded from FTP server)

Hardware Required

• Mitel PBX, model 3300, 3340, or SX-2000. (See Mitel PBX checklists below.)
• Server PC to run VistaPoint Enterprise Server Component which supports up to 5 PBX connections per SIM (see system specs)

Mitel 3300 (or 3340) ICP Checklist

• Mitel Networks 33xx ICP
• The MN3300 configured to enable computer-telephony integration
• Extensions, trunks, and other line appearances configured to allow computer-telephony integration

The following Mitel MN3300 system settings need to be configured for proper operation of VistaPoint Enterprise. These parameters need to be configured by a Mitel certified technician.

Parameter	Setting
License and Option Selection:
Mitai/TAPI Computer Integration	YES
Note: The above setting is found at System Configuration > System Capacity> License Option Selection.
Class of Service Options for Monitored Phones/Trunks:
HCI/CTI/TAPI Call Control Allowed	YES
HCI/CTI/TAPI Monitor Allowed	YES

Mitel SX-2000 PBX Checklist

• SX-2000 Lightware, version 3.1 Release 3.1.
• Mitel 6050 ApSU (Application Services Unit) Mitel p/n: 52001090
• Additional session monitor licenses as required

Mitel SX-2000 Configuration Settings

The following Mitel SX-2000 system settings need to be configured for proper operation of VistaPoint Enterprise. These parameters need to be configured by a Mitel certified technician.

The Mitel certified technician must verify these settings via the maintenance screen for the appropriate system to insure that all eight of the HDLCs are healthy.

Parameter	Setting
Dimension & Feature Selection:
HCI/CTI Advanced Telephony Control	YES
HCI/CTI Basic Telephony Control	YES
HCI/CTI/TAPI Large Traffic Level	1 (minimum setting)
Class of Service Options for Monitored Phones/Trunks
HCI/CTI/TAPI Call Control Allowed	YES
HCI/CTI/TAPI Monitor Allowed	YES
Cabinet System Configuration
Communication Process	Need to install App Gateway (virtual DSU)
Cabinet Assignment
Peripheral/DSU Fiber Interface	Type=FD DSU
System Configuration
Programmed Card Type	Communication Proc
Installed Card Type	Communication Proc

Notes on Mitel Integration - MiTAI Limitations

VistaPoint Enterprise is fully integrated with Mitel’s SX-2000, and 33xx ICP platforms using the MiTAI interface. Through this CTI link, we are able to provide third-party call control and telephony presence. However, there are a few limitations / nuances that exist in MiTAI that limit VistaPoint Enterprise capabilities. They are listed here:

• Multiline Devices can only have a total of 7 lines (other line appearances will not be monitored)
• Sending DTMF Digits - The MiTAI interface is unable to support sending DTMF digits from an IP device. This limitation is documented in Mitel’s manual and prevents third-party applications such as VistaPoint from transferring callers to a person’s voice mailbox if that mailbox is a stand-alone application such as NuPoint. If using the on-board voice mail that ships with the 33xx system you will be able to use the “Send to Voicemail” feature.
• CallerID on Analog Trunks - The MiTAI interface will not pass CallerID to third-party applications when the call is received on an analog circuit (loop or ground.) Therefore, you will not see nor be able to make use of certain features when calls are processed on these trunks.
• Calling Party Name – This information is not passed to third-party applications regardless of the trunk types being used.
• Multi Processor and Hyper threading are not yet supported in MiTAI (11.2). This support is planned in the next release of MiTAI Server.

General Notes Relating to SDK APIs Prior to v13 from Mitel

• MiTAI API software is supported on Windows 2003 Standard Edition only and not in multi-processor environments.
• Windows NT 4.0 is not supported.
• Windows 2000 Advanced Server or Data Center are not supported.
• MiTAI API software is only supported in a single processor environment.
• Hyper threading is not support by MiTAI API
• MiTAI API software is not supported in 64-bit operating systems or in dual core processor environments.
• MiTAI API software does not support Teleworker Applications
• MiTAI API software is not supported with VPN connections. Applications must reside within the enterprise.
• MiTAI API software has not been designed or tested with Windows Vista® operating system.
• MiTAI API software has not been designed or tested with virtual machine software (for example, VMWare, Windows terminal services, or Citrix).