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Product Overview - view flash demo
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Product Literature 
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 VPSolutions_Mitel.pdf
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Attendant Console Features_Mitel.pdf
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Vertical Market Solutions_Executive Suites.pdf
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VPSolutions_Outlook.pdf
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CPS_Overview.pdf
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 MITEL_ALL.zip
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VistaPoint Console Companion
iQ’s Attendant Console Software is the perfect solution for Operators, Executive Assistants, Department Secretaries, and Receptionists professional call coverage for their organization.
The Windows-based Console enables a receptionist to handle high call volumes efficiently by providing real-time presence information about every phone. A Busy Lamp Field (BLF) provides users with the current status of every phone on the Mitel ICP system. Device parameters such as Do Not Disturb (DND) and Call Forwarding can also be modified by Console users. Console Features Include:
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- Calling Party Information
- Drag and Drop Call Processing
- Enterprise-Wide BLF
- Tag Call with Comments
- Quickly Setup Conference Calls
- Call Pickup of any Ringing Extension
- Works Across Multiple Systems
- Silent Messaging
- Modify any Extension’s DND, Call Fwd and Status Notes
- Undock BLF onto another Monitor
The Attendant Console can be installed as…
- Stand-Alone Console
- Multiple Operators
- Centralized Attendant Services
- Tenant Applications
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CLICK TO VIEW
The Console is fully integrated with iQ’s suite of presence-based applications that improve employee productivity and customer service.
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VistaPoint Desktop Companion
Desktop Companion - A scaled down version of our Console. Provides an affordable solution for deploying presence and call control to the desktop without the need for operator-specific features found in our Console. Desktop Companion Features Include:
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CLICK TO VIEW
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- Insert and Edit your Status Note
- Drag and Drop Call Processing
- Enterprise-wide BLF
- Silent Messaging
- Send / Receive IMs from Operators
- Setup Conference calls
- Call Pickup of any Ringing Extension
- Works across Multiple systems
All of our desktop applications can deliver call notification from the system tray!
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VistaPoint Companion for Outlook
The Outlook Companion is an application plug-in that quickly turns Outlook into a collaboration tool for the professional who uses Microsoft Outlook. A telephony call control toolbar within Outlook makes it easy to place calls, transfer, conference, and perform a variety of other call control functions from within Outlook. Users can also configure screen pops and place calls from within Outlook Contacts. The Outlook Plug-in works with any Mitel ICP telephone and provides users with many of the features found in our Console. Outlook Companion Features Include:
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- Place Calls from within Contacts
- Display Caller’s Record using CallerID
- Create Personal BLF “Workgroups”
- Place your Mitel Phone into DND
- Modify your Call Forwarding Parameters
- Quickly Setup Conference Calls
- Directed Call Pickup of Ringing Extensions
- Call Processing Toolbar
- Insert / Edit Status Note
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CLICK TO VIEW
VPSolutions_Outlook.pdf
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VistaPoint Enterprise Directory
The Enterprise Directory package offers a browser-based LDAP compliant directory service that works in conjunction with Microsoft's Active Directory and delivers presence information along with point and click call control to the desktop, allowing users to make informed choices about how, when, and where to locate and communicate with coworkers. The Enterprise Directory also ships with a complimentary Deskbar that provides users with a quick and easy way to look up a name in the company’s Active Directory and instantly dial their extension. Features include:
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CLICK TO VIEW
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- Active Directory/LDAP Compatible
- Displays Current Status of Person’s Phone
- Call Processing Toolbar
- Update your Status Note
- Search any Record
- Call Log
- Create Personal Phone Book
- Administrator Defines Information to be Displayed
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TSP TAPI Click to dial - read more
iQ’s Telephony Service Provider – VistaTSP
TAPI Gateway for Applications
VistaTSP is fully TAPI (Telephony Application Program Interface) compliant. This VistaPoint Enterprise add-in makes it possible for TAPI-based applications running on the desktop to communicate with the organization’s phone system through a single CTI connection regardless of the protocol supported (CSTA, TAPI, TSAPI, SIP or Proprietary). Our VistaPoint Proxy Server supports 600 TAPI-based applications reducing the total number of CTI connections to one. This improves the overall performance of the telephony system by off-loading the support of hundreds of individual TAPI connections.
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Note Regarding Privacy – iQ’s presence technology includes a presence policy manager that provides administrators with the ability to restrict and limit who sees whom. This not only protects the privacy of certain individuals but also makes it deployable in tenanting applications where multiple companies are sharing a IP Telephony system such as Executive Suites or tenant-based installations.
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