Operator consoles and enterprise communications—built for performance, scalability, and resiliency.
VistaPoint Enterprise is a server‑based console platform that unifies call handling, directories, paging/notifications, and contact center workflows across Cisco UCM environments. Deploy on Windows or browser‑based HTML5 clients—on‑prem, virtualized (Citrix/Terminal Services), or in Microsoft Azure.
Why VistaPoint
Faster call handling: Presence‑aware phonebook, click‑to‑connect, and automatic pullback for unanswered calls.
Scale with confidence: Proven performance from single sites to distributed enterprises, with primary/secondary and tertiary failover options.
Integrate what you already use: Cisco UCM/Jabber, contact centers (UCCX/UCX/UCCE/PCCE), InformaCast®, HR (incl. PeopleSoft), and more.
Consoles, your way: Windows thick client or HTML5 WebConsole (Chrome, Firefox, Safari, IE).
Directory & Presence: Unified, presence‑based phonebook; data via LDAP/LDAPS, ODBC, CSV, HR systems.
CTI & CRM: Toolkit for workflow automation and CRM integration.
Emergency & Alerts: Native support for InformaCast® paging and notification services.
VistaPoint and Cisco WebEx Calling
If you are adopting Cisco Webex and already use VistaPoint Enterprise for your operators, you may not need to replace VistaPoint. When your deployment keeps a compatible Cisco Unified Communications Manager (CUCM) integration – for example, Webex App calling through CUCM, Webex Calling Dedicated Instance, or Webex Calling running alongside CUCM – VistaPoint can continue to serve your operators through its existing Cisco TSP integration, subject to validation of your specific configuration.
The right approach depends on where your operator phones and call queues are controlled. You can also take a phased approach: move selected users to Webex Calling while keeping VistaPoint operators and ACD resources on CUCM, with calls routed between the two through a Cisco CUBE local gateway. If you plan to move operator phones and queues to Webex Calling multitenant and retire CUCM, that requires an additional Webex-compatible integration – the existing CUCM TSP connection alone does not control cloud-registered phones – so please review the design with iQ NetSolutions before migrating operator or ACD resources.
Customer Deployment Guide https://app.box.com/s/asfw4dz6ys9r068iocy3i6zrx70alczr For customers considering Webex: compares the deployment options, explains the phased migration that keeps VistaPoint operators on CUCM, and lists the features to review before you migrate.
Technical Deployment Guide https://app.box.com/s/43cp24xv0k6p9186mtktqp1nn2ku39ta For IT teams, voice engineers, and Cisco partners: CUCM coexistence design, Cisco CUBE local gateway sizing, network and security requirements, and the validation tests to run before cutover.
ACD Module (Optional)
Bring call distribution in‑house with an integrated ACD:
